> ## Documentation Index > Fetch the complete documentation index at: https://docs.hyperprop.com/llms.txt > Use this file to discover all available pages before exploring further. # Create a support ticket > File an incident (something is broken) or a feature request. Urgent-priority tickets are escalated to the Hyperprop team immediately — reserve them for severe issues such as blocked trading or wrong balances. Attachments must be uploaded first via the uploads endpoint; pass the returned paths here. ## Example ```bash curl -X POST "https://api.hyperprop.com/platform/v1/organization/support/tickets" \ -H "X-API-Key: hp_live_your_key_here" \ -H "Content-Type: application/json" \ -d '{ "type": "incident", "title": "Fills missing on ES orders", "description": "Orders filled on the exchange but no fills showed in the terminal.", "accountIds": ["1e7c9f02-e980-4410-b81f-39599bb6fa47"], "occurredAt": "2026-08-27T13:45:00Z", "priority": "high" }' ``` **Authentication:** Accepts either `Authorization: Bearer ` (dashboard) or `X-API-Key: hp_live_...` (programmatic). ## OpenAPI ````yaml /api-reference/openapi.json post /v1/organization/support/tickets openapi: 3.0.0 info: title: Hyperprop Platform API version: 1.0.0 description: >- REST API for the Hyperprop Trading Platform — provision evaluation and funded trading accounts, manage traders and plans, react to account lifecycle events via signed webhooks, and reconcile billing. Built for prop firms integrating from their own backend. Authentication, quick start, error handling, idempotency, pagination, custom metadata, webhooks, and the MCP connector are documented at https://docs.hyperprop.com. x-logo: url: https://app.hyperprop.com/logo-icon.svg altText: Hyperprop href: https://hyperprop.com servers: - url: https://api.hyperprop.com/platform description: Production security: [] tags: - name: Authentication description: >- User authentication - signup, signin, signout, password reset, email verification, OAuth, and MFA - name: User description: >- User account management - profile, notifications, agreements, dismissals, and audit logs. Requires Bearer token. - name: Organization description: >- Organization management - profile, team, trading accounts, plans, and rules. Supports **dual authentication**: Bearer JWT token (dashboard users) OR X-API-Key (programmatic access). - name: Demo description: >- Demo account management - import, list, and delete demo trading accounts. Requires Bearer token. - name: Market Data description: CME futures contracts and market data. Requires Bearer token. - name: System description: System endpoints - health checks and connectivity paths: /v1/organization/support/tickets: post: tags: - Organization summary: Create a support ticket description: >- File an incident (something is broken) or a feature request. Urgent-priority tickets are escalated to the Hyperprop team immediately — reserve them for severe issues such as blocked trading or wrong balances. Attachments must be uploaded first via the uploads endpoint; pass the returned paths here. ## Example ```bash curl -X POST "https://api.hyperprop.com/platform/v1/organization/support/tickets" \ -H "X-API-Key: hp_live_your_key_here" \ -H "Content-Type: application/json" \ -d '{ "type": "incident", "title": "Fills missing on ES orders", "description": "Orders filled on the exchange but no fills showed in the terminal.", "accountIds": ["1e7c9f02-e980-4410-b81f-39599bb6fa47"], "occurredAt": "2026-08-27T13:45:00Z", "priority": "high" }' ``` **Authentication:** Accepts either `Authorization: Bearer ` (dashboard) or `X-API-Key: hp_live_...` (programmatic). operationId: postV1OrganizationSupportTickets requestBody: content: application/json: schema: $ref: '#/components/schemas/Model608' responses: '201': description: Created — the new ticket content: '*/*': schema: $ref: '#/components/schemas/Model610' '400': description: Validation error '401': description: Unauthorized content: '*/*': schema: $ref: '#/components/schemas/Model294' '500': description: Internal error content: '*/*': schema: $ref: '#/components/schemas/Model295' security: - Bearer: [] - X-API-Key: [] components: schemas: Model608: type: object properties: type: $ref: '#/components/schemas/type' title: type: string example: Fills missing on ES orders since this morning minLength: 1 maxLength: 200 x-convert: trim: true description: type: string example: >- Orders 123/456 filled on the exchange but no fills showed in the terminal… minLength: 1 maxLength: 20000 x-convert: trim: true accountIds: $ref: '#/components/schemas/Model604' occurredAt: type: string description: When the issue happened (ISO 8601) x-format: isoDate: true priority: $ref: '#/components/schemas/Model605' attachments: $ref: '#/components/schemas/Model607' required: - type - title - description Model610: type: object properties: success: type: boolean example: true data: $ref: '#/components/schemas/Model609' Model294: type: object properties: statusCode: type: number example: 401 error: type: string example: Unauthorized message: type: string example: Invalid or expired token code: type: string example: UNAUTHORIZED Model295: type: object properties: statusCode: type: number example: 500 error: type: string example: Internal Server Error message: type: string example: Failed to load tickets code: type: string example: SUPPORT_ERROR type: type: string example: incident enum: - incident - feature_request Model604: type: array description: Affected trading account ids (incidents) maxItems: 50 items: type: string maxLength: 64 x-convert: trim: true Model605: type: string default: normal enum: - low - normal - high - urgent Model607: type: array maxItems: 5 items: $ref: '#/components/schemas/Model606' Model609: type: object properties: ticket: $ref: '#/components/schemas/Model291' Model606: type: object properties: path: type: string description: >- Storage path returned by the uploads endpoint. Must belong to your organization. example: a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp maxLength: 500 name: type: string example: screenshot.webp minLength: 1 maxLength: 255 size: type: integer example: 482133 minimum: 1 maximum: 52428800 contentType: $ref: '#/components/schemas/contentType' required: - path - name - size - contentType Model291: type: object properties: id: type: string example: e4b1a2c3-d4e5-4f60-8192-a3b4c5d6e7f8 x-format: guid: true ticketNumber: type: integer description: Human-friendly sequential reference (#42) example: 42 organizationId: type: string example: a6fcc0ce-eb28-4f43-b256-96a3144b0d34 x-format: guid: true createdByUserId: type: string example: 0b1c2d3e-4f50-6172-8394-a5b6c7d8e9f0 createdByEmail: type: string example: ops@yourfirm.com createdByName: type: string example: Your Firm LLC type: $ref: '#/components/schemas/type' title: type: string example: Fills missing on ES orders since this morning description: type: string example: Orders 123/456 filled on the exchange but no fills showed… accountIds: $ref: '#/components/schemas/accountIds' occurredAt: type: string description: When the issue happened (UTC; shown in Eastern Time in the portal) example: '2026-08-27T13:45:00.000Z' x-format: isoDate: true priority: $ref: '#/components/schemas/priority' status: $ref: '#/components/schemas/Model288' attachments: $ref: '#/components/schemas/attachments' comments: $ref: '#/components/schemas/comments' commentCount: type: integer example: 2 createdAt: type: string x-format: isoDate: true updatedAt: type: string x-format: isoDate: true contentType: type: string example: image/webp enum: - image/png - image/jpeg - image/webp - image/gif - video/mp4 - video/quicktime - video/webm accountIds: type: array description: Trading account ids the report concerns example: - 1e7c9f02-e980-4410-b81f-39599bb6fa47 items: type: string priority: type: string example: high enum: - low - normal - high - urgent Model288: type: string description: >- open — filed and queued; investigating — our team is on it; resolved — done (fixed, shipped, or declined with a reply) example: open enum: - open - investigating - resolved attachments: type: array items: $ref: '#/components/schemas/Model289' comments: type: array description: >- Reply thread, oldest first. Empty in list responses — fetch the ticket for the full thread. items: $ref: '#/components/schemas/Model290' Model289: type: object properties: path: type: string description: >- Storage path returned by the uploads endpoint. Must belong to your organization. example: a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp maxLength: 500 name: type: string example: screenshot.webp minLength: 1 maxLength: 255 size: type: integer example: 482133 minimum: 1 maximum: 52428800 contentType: $ref: '#/components/schemas/contentType' signedUrl: type: string description: >- Time-limited download URL (1 hour). Present on ticket detail responses. required: - path - name - size - contentType Model290: type: object properties: id: type: string example: 7d5c2f4e-9a1b-4c3d-8e2f-6a5b4c3d2e1f x-format: guid: true authorType: $ref: '#/components/schemas/authorType' authorId: type: string authorName: type: string example: ops@yourfirm.com body: type: string example: We shipped a fix — can you confirm it looks right now? attachments: $ref: '#/components/schemas/attachments' createdAt: type: string example: '2026-08-27T16:21:00.000Z' x-format: isoDate: true authorType: type: string description: >- "firm" — written by your team; "hyperprop" — a reply from Hyperprop support example: hyperprop enum: - firm - hyperprop securitySchemes: Bearer: type: apiKey name: Authorization in: header description: >- JWT Bearer token for user session auth. Format: "Bearer {token}". Used by User and Organization endpoints. X-API-Key: type: apiKey name: X-API-Key in: header description: >- Organization API key for programmatic access. Format: "hp_live_{key}". Used by Organization endpoints as an alternative to Bearer token. Keys are managed in the dashboard. ```` ## Related topics - [Reply on a support ticket](/platform-api/organization/reply-on-a-support-ticket.md) - [List your support tickets](/platform-api/organization/list-your-support-tickets.md) - [Get a support ticket with its reply thread](/platform-api/organization/get-a-support-ticket-with-its-reply-thread.md) - [Get signed upload URLs for ticket attachments](/platform-api/organization/get-signed-upload-urls-for-ticket-attachments.md) - [Changelog](/changelog.md)