Support
Get signed upload URLs for ticket attachments
Attachments are uploaded directly to storage, not through this API. Send the
file names, types, and sizes; you get back one signed upload target per file
(valid ~2 hours, single use). PUT each file’s bytes to its signedUrl
(header Content-Type: <the file's type>), then reference the returned
path in the ticket or comment you create.
Screenshots (PNG/JPG/WebP/GIF) and recordings (MP4/MOV/WebM) up to 50 MB, max 5 per request.
Example
curl -X POST "https://api.hyperprop.com/platform/v1/organization/support/uploads" \
-H "X-API-Key: hp_live_your_key_here" \
-H "Content-Type: application/json" \
-d '{"files": [{"name": "screenshot.png", "contentType": "image/png", "size": 482133}]}'
Authentication: send your organization API key in the X-API-Key header.
POST
/
v1
/
organization
/
support
/
uploads
Get signed upload URLs for ticket attachments
curl --request POST \
--url https://api.hyperprop.com/platform/v1/organization/support/uploads \
--header 'Content-Type: application/json' \
--header 'X-API-Key: <api-key>' \
--data '
{
"files": [
{
"name": "screenshot.png",
"contentType": "image/png",
"size": 482133
}
]
}
'import requests
url = "https://api.hyperprop.com/platform/v1/organization/support/uploads"
payload = { "files": [
{
"name": "screenshot.png",
"contentType": "image/png",
"size": 482133
}
] }
headers = {
"X-API-Key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'X-API-Key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({files: [{name: 'screenshot.png', contentType: 'image/png', size: 482133}]})
};
fetch('https://api.hyperprop.com/platform/v1/organization/support/uploads', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.hyperprop.com/platform/v1/organization/support/uploads",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'files' => [
[
'name' => 'screenshot.png',
'contentType' => 'image/png',
'size' => 482133
]
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"X-API-Key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.hyperprop.com/platform/v1/organization/support/uploads"
payload := strings.NewReader("{\n \"files\": [\n {\n \"name\": \"screenshot.png\",\n \"contentType\": \"image/png\",\n \"size\": 482133\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("X-API-Key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.hyperprop.com/platform/v1/organization/support/uploads")
.header("X-API-Key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"files\": [\n {\n \"name\": \"screenshot.png\",\n \"contentType\": \"image/png\",\n \"size\": 482133\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.hyperprop.com/platform/v1/organization/support/uploads")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["X-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"files\": [\n {\n \"name\": \"screenshot.png\",\n \"contentType\": \"image/png\",\n \"size\": 482133\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"data": {
"uploads": [
{
"path": "a6fcc0ce-…/1f2e…/screenshot.png",
"token": "<string>",
"signedUrl": "<string>",
"name": "screenshot.png"
}
]
}
}{
"statusCode": 401,
"error": "Unauthorized",
"message": "Invalid or expired token",
"code": "UNAUTHORIZED"
}{
"statusCode": 500,
"error": "Internal Server Error",
"message": "Failed to load tickets",
"code": "SUPPORT_ERROR"
}Authorizations
Organization API key. Format: "hp_live_{key}". Organization admins manage the key in the dashboard.
Body
application/json
Required array length:
1 - 5 elementsShow child attributes
Show child attributes
⌘I
Get signed upload URLs for ticket attachments
curl --request POST \
--url https://api.hyperprop.com/platform/v1/organization/support/uploads \
--header 'Content-Type: application/json' \
--header 'X-API-Key: <api-key>' \
--data '
{
"files": [
{
"name": "screenshot.png",
"contentType": "image/png",
"size": 482133
}
]
}
'import requests
url = "https://api.hyperprop.com/platform/v1/organization/support/uploads"
payload = { "files": [
{
"name": "screenshot.png",
"contentType": "image/png",
"size": 482133
}
] }
headers = {
"X-API-Key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'X-API-Key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({files: [{name: 'screenshot.png', contentType: 'image/png', size: 482133}]})
};
fetch('https://api.hyperprop.com/platform/v1/organization/support/uploads', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.hyperprop.com/platform/v1/organization/support/uploads",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'files' => [
[
'name' => 'screenshot.png',
'contentType' => 'image/png',
'size' => 482133
]
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"X-API-Key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.hyperprop.com/platform/v1/organization/support/uploads"
payload := strings.NewReader("{\n \"files\": [\n {\n \"name\": \"screenshot.png\",\n \"contentType\": \"image/png\",\n \"size\": 482133\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("X-API-Key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.hyperprop.com/platform/v1/organization/support/uploads")
.header("X-API-Key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"files\": [\n {\n \"name\": \"screenshot.png\",\n \"contentType\": \"image/png\",\n \"size\": 482133\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.hyperprop.com/platform/v1/organization/support/uploads")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["X-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"files\": [\n {\n \"name\": \"screenshot.png\",\n \"contentType\": \"image/png\",\n \"size\": 482133\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"data": {
"uploads": [
{
"path": "a6fcc0ce-…/1f2e…/screenshot.png",
"token": "<string>",
"signedUrl": "<string>",
"name": "screenshot.png"
}
]
}
}{
"statusCode": 401,
"error": "Unauthorized",
"message": "Invalid or expired token",
"code": "UNAUTHORIZED"
}{
"statusCode": 500,
"error": "Internal Server Error",
"message": "Failed to load tickets",
"code": "SUPPORT_ERROR"
}