Reply on a support ticket

curl --request POST \
  --url https://api.hyperprop.com/platform/v1/organization/support/tickets/{ticketId}/comments \
  --header 'Authorization: <api-key>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "body": "This also affects account 44af10b8 — recording attached.",
  "attachments": [
    {
      "path": "a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp",
      "name": "screenshot.webp",
      "size": 482133,
      "contentType": "image/webp"
    }
  ]
}
'

import requests

url = "https://api.hyperprop.com/platform/v1/organization/support/tickets/{ticketId}/comments"

payload = {
    "body": "This also affects account 44af10b8 — recording attached.",
    "attachments": [
        {
            "path": "a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp",
            "name": "screenshot.webp",
            "size": 482133,
            "contentType": "image/webp"
        }
    ]
}
headers = {
    "Authorization": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    body: JSON.stringify('This also affects account 44af10b8 — recording attached.'),
    attachments: [
      {
        path: 'a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp',
        name: 'screenshot.webp',
        size: 482133,
        contentType: 'image/webp'
      }
    ]
  })
};

fetch('https://api.hyperprop.com/platform/v1/organization/support/tickets/{ticketId}/comments', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.hyperprop.com/platform/v1/organization/support/tickets/{ticketId}/comments",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'body' => 'This also affects account 44af10b8 — recording attached.',
    'attachments' => [
        [
                'path' => 'a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp',
                'name' => 'screenshot.webp',
                'size' => 482133,
                'contentType' => 'image/webp'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: <api-key>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.hyperprop.com/platform/v1/organization/support/tickets/{ticketId}/comments"

	payload := strings.NewReader("{\n  \"body\": \"This also affects account 44af10b8 — recording attached.\",\n  \"attachments\": [\n    {\n      \"path\": \"a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp\",\n      \"name\": \"screenshot.webp\",\n      \"size\": 482133,\n      \"contentType\": \"image/webp\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.hyperprop.com/platform/v1/organization/support/tickets/{ticketId}/comments")
  .header("Authorization", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"body\": \"This also affects account 44af10b8 — recording attached.\",\n  \"attachments\": [\n    {\n      \"path\": \"a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp\",\n      \"name\": \"screenshot.webp\",\n      \"size\": 482133,\n      \"contentType\": \"image/webp\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.hyperprop.com/platform/v1/organization/support/tickets/{ticketId}/comments")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"body\": \"This also affects account 44af10b8 — recording attached.\",\n  \"attachments\": [\n    {\n      \"path\": \"a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp\",\n      \"name\": \"screenshot.webp\",\n      \"size\": 482133,\n      \"contentType\": \"image/webp\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "success": true,
  "data": {
    "ticket": {
      "id": "e4b1a2c3-d4e5-4f60-8192-a3b4c5d6e7f8",
      "ticketNumber": 42,
      "organizationId": "a6fcc0ce-eb28-4f43-b256-96a3144b0d34",
      "createdByUserId": "0b1c2d3e-4f50-6172-8394-a5b6c7d8e9f0",
      "createdByEmail": "ops@yourfirm.com",
      "createdByName": "Your Firm LLC",
      "type": "incident",
      "title": "Fills missing on ES orders since this morning",
      "description": "Orders 123/456 filled on the exchange but no fills showed…",
      "accountIds": [
        "1e7c9f02-e980-4410-b81f-39599bb6fa47"
      ],
      "occurredAt": "2026-08-27T13:45:00.000Z",
      "priority": "high",
      "status": "open",
      "attachments": [
        {
          "path": "a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp",
          "name": "screenshot.webp",
          "size": 482133,
          "contentType": "image/webp",
          "signedUrl": "<string>"
        }
      ],
      "comments": [
        {
          "id": "7d5c2f4e-9a1b-4c3d-8e2f-6a5b4c3d2e1f",
          "authorType": "hyperprop",
          "authorId": "<string>",
          "authorName": "ops@yourfirm.com",
          "body": "We shipped a fix — can you confirm it looks right now?",
          "attachments": [
            {
              "path": "a6fcc0ce-eb28-4f43-b256-96a3144b0d34/1f2e.../screenshot.webp",
              "name": "screenshot.webp",
              "size": 482133,
              "contentType": "image/webp",
              "signedUrl": "<string>"
            }
          ],
          "createdAt": "2026-08-27T16:21:00.000Z"
        }
      ],
      "commentCount": 2,
      "createdAt": "<string>",
      "updatedAt": "<string>"
    }
  }
}

{
  "statusCode": 401,
  "error": "Unauthorized",
  "message": "Invalid or expired token",
  "code": "UNAUTHORIZED"
}

{
  "statusCode": 404,
  "error": "Not Found",
  "message": "Ticket not found",
  "code": "NOT_FOUND"
}

{
  "statusCode": 500,
  "error": "Internal Server Error",
  "message": "Failed to load tickets",
  "code": "SUPPORT_ERROR"
}